Texas FAQ

Green Mountain has a number of cleaner electricity products at competitive rates to meet your needs.  Learn more in the Texas Products & Rates section of this web site.

Costs vary depending on your current utility service territory and which Green Mountain Energy product you choose. For specific information on products and services in your area, visit the Texas Products & Rates section of this web site.

Green Mountain offers a number of clean, affordable electricity options. See the Public Utility Commission of Texas’ official rate listing for Green Mountain and other providers on the Power to Choose website. The Power to Choose site allows you to compare providers’ products along a variety of dimensions, including content (coal, wind, etc.), rate and contract term.

For Texas residential customers, Green Mountain Energy electricity is 100% pollution-free and generated solely from clean sources, like wind and water.^*

^*References to Green Mountain Energy electricity on this page do not pertain to customers in apartments that were given a special aggregation service developed specifically for certain multi-family housing complexes or to commercial and industrial customers.

Yes – it’s called the Renewable Rewards program and is available to residential and business customers in Texas.  Please follow this link to learn more.

Following is the ERCOT Texas State Average Fuel Mix for 2008:

Coal and lignite 39%
Natural gas 40%
Nuclear 12%
Renewable energy 5%
Other 4%

For Texas residential customers, Green Mountain Energy electricity is generated from 100% renewable energy.*
*References to Green Mountain Energy electricity on this page do not pertain to customers in apartments that were given a special aggregation service developed specifically for certain multi-family housing complexes or to commercial and industrial customers.

Each of our individual product pages have links to the EFL on them.  To see what products are available in your area, please enter your zip code in the blue box above. 

Yes, our Budget Billing program is a 12-month plan to help you even out monthly electricity bills. You simply pay an average amount based on your past electricity use. We will send you a bill that shows how much electricity you’ve actually used during the month, but you will pay your budgeted amount. You will still pay for all the electricity you use, but you will avoid large fluctuations in your electricity bill throughout the year.

· You are still required to pay for all of the electricity you use.

· Green Mountain Energy Company may adjust your budget amount at any time if your usage is not in line with your budget amount.

· Your accrued variance will be applied as a charge or credit to your account at least once every 12 months and will be due on the due date of your next invoice.

Sign Up online today or If you'd prefer to enroll over the phone, please call 1-866-301-3120.

Yes, just visit our Move Center to transfer your service to a new address.

Download the state’s Power Guide and read about electricity choice in Texas and how the Texas electricity market works.

You can review, save and print copies of our Terms of Service at the Texas Products & Rates section of this website, or you can call us at 1-866-785-4668.

Contact information for questions about Green Mountain Energy electricity service in Texas is available at this link .

To disconnect your service, please call us at 1-877-463-2897 between 8:00 a.m. and 7:00 p.m. CST, Monday thru Friday.

Online Disconnect Service Form

Billing is simple. When you choose Green Mountain Energy electricity, you will receive a single bill from Green Mountain Energy that includes generation charges and covers transmission and distribution charges from the utility as well.

If you have any questions please call us toll-free at 1-866-301-3120 or contact us online.

As a Green Mountain Energy Company customer, you have 16 days after the issuance date on your invoice to pay the bill by the due date. After the due date, a late fee of 5% of the overdue account balance will be assessed.

Yes.  Green Mountain offers bill payment assistance, levelized payments (budget billing) and payment arrangements. Please call us at 1-866-785-4668 for more detailed information.

You will need to contact the local wires company in your area. The number is located on the front page of your invoice or if you know the name of the local wires company the numbers are listed below.

HOUSTON AND SORROUNDING AREAS:

· CenterPoint Energy: (713) 207-2222 or toll free, (800) 332-7143
· Texas New Mexico Power: Toll free, (888) 866-7456

DALLAS/FT WORTH AND SURROUNDING AREAS:

· Oncor Electric Delivery (formerly TXU): Toll free, (888) 313-4747
· Texas New Mexico Power: Toll free, (888) 866-7456

SOUTH TEXAS:

· AEP: Toll free, (866) 223-8508

WEST TEXAS:

· AEP: Toll free, (866) 223-8508
· Oncor Electric Delivery (formerly TXU): Toll free, (888) 313-4747

You may view you bill online by logging on to the My Account section on our website.

· You will need your account number and password to access this section.

· If you are not able to view your bill at the My Account section on our website, we must ask that you contact our Customer Care Department at 1-866-785-4668. Our Energy Account Specialists are available to help Monday – Friday from 8 a.m. to 8 p.m. CST.

LITE-UP TEXAS Low Income Discount Program - LITE-UP TEXAS is a program offered by the State of Texas to help qualified low-income individuals reduce the monthly cost of electric service. The program provides discounts to eligible customers in the following months: 

2007: July, August, September and October billings

2008: May, June, July, August, and September billings

2009: May, June, July, August, and September billings

2010: May, June, July, August, and September billings

2011: May, June, July, and August billings

For more information about the LITE-UP TEXAS program, please call the LIDA help desk toll-free at 1-866-454-8387 or go to http://www.puc.state.tx.us/ocp/assist/liteup/.

September 2008 Low Income Deferred Payment Program - On August 28, 2008 Green Mountain announced a deferred payment program available for Green Mountain customers enrolled in the LITE-UP low income discount program. The extended deferred payment program is available to our LITE-UP customers for bills coming due in September 2008. For more information please see our press release, or call Customer Care at 866-785-4668 and ask about the LITE-UP deferred payment program.

As a convenience to our customers, we now offer Customer Callback during times of high call volume to our Customer Service center.  Rather than wait on hold, Green Mountain will call you back when an agent is available.

When you call in, you will be will be notified of the estimated wait time to speak with a live agent and have the option to press 1 for callback.  You will be asked to leave your call-back phone number. You can then hang up, and Green Mountain will hold your place in line.  Once an agent is available, we will call you back at the number provided and be ready to serve you.  No need to wait on hold!

Note that this feature is only offered during times of high call volume.  We encourage our non-emergency customers to call during these typically low call volume times:

• Wed - 11:30am - 6pm
• Thu & Fri - 11:30am - 8pm