Green Mountain Energy

P.O. Box 689008

Austin, Texas 78768

Main Number - 512-691-6100

Employee Directory  - 888-380-9410

Customer Service

For assistance with your existing account call:

Contact Customer Service Online!

Tel: 866-785-4668

Mon-Fri  7am – 10pm
Sat  9am – 5pm

We also encourage our non-emergency customers to call during these typically low call volume times:

Wed - 11:30am - 6pm | Thu & Fri - 11:30am - 8pm

 

During high call volume times, we now offer a Customer Callback feature.
Simply press 1 when prompted and then input your phone number. We’ll hold your place in line and call you back when the next representative is available – no need to wait on hold.

Moving and Disconnects

If you’re an existing customer and need to disconnect, transfer or add a new service to your account call:

Transfer your existing Green Mountain Energy^® Electricity Service Online!

Disconnect Your Service

Tel: 877-463-2897

Mon-Fri  8am – 5pm

Power Outages

Oncor: 888-313-4747
Centerpoint: 800-332-7143
AEP–Texas Central Company: 866-223-8508
AEP–Texas North Company: 866-223-8508
Texas New Mexico Power: 888-866-7456

New Residential Customers

If you have never had an account with us and would like to learn more call:

Sign Up for new Service!
Tel: 866-301-3120
Hours: Mon-Fri - 8am-8pm | Sat - 10am-5pm

Green Mountain Corporate Office - 512-691-6100

Current Residential Customers

NY Residential Customer Service:

800-636-5690

Monday - Friday

8:00 - 7:00 p.m. Eastern

E-mail: NYCustomerCare@greenmountain.com

For assistance with your existing account or to report an outage, please call your local utility directly:

Con Edison
Tel: 800-752-6633

Orange & Rockland
Tel: 877-434-4100

National Grid
Tel: 800-642-4272

NY State Department of Public Service ESCO Hotline
Tel: 888-697-7728

New Residential Customers

If you have never had an account with us and would like to learn more call:

Con Edison Service Area
Tel: 877-216-4632
Hours: Mon-Fri - 10am-7pm (Eastern)

SIGN UP ONLINE!

National Grid Service Area
Tel: 800-943-5188
Hours: Mon-Fri - 10am-7pm (Eastern)

Green Mountain Corporate Office - 512-691-6100

Current Residential Customers

For assistance with your existing account or to report an outage, please call your local utility directly:

NATIONAL GRID

Tel: 800-642-4272

NEW JERSEY UTILITIES

New Jersey Utilities - Atlantic City Electric

Tel: 1-800-642-3780 

JCPL
Tel: 1-800-662-3115

PSEG
Tel: 1-800-436-7734

Orange & Rockland
Tel: 1-877-434-4100

Energy Choice State Government Contact

Address:

New Jersey Board of Public Utilities
Two Gateway Center
Newark, New Jersey 07102

Tel: 1-800-624-0241

New Residential Customers

If you have never had an account with us and would like to learn more call:

National Grid Service Area

Tel: 800-810-7300
Hour: Mon-Fri - 10am-7pm (Eastern)

Contact Us By Mail

Green Mountain Energy Company
342 Broadway, Box 318
New York, NY 10013

New Commercial Service

Call 855-GMEC-4TX (855-463-2489)

Customer Service

Mon. – Fri. 7:30am – 6pm (Central Time)

Call 866-767-5817
E-mail txbizcs@greenmountain.com

New Commercial Service

Call 855-GMEC-4NY (855-463-2469)

In New Jersey:

Call 855-GMEC-4NY (855-463-2465)

Customer Service

Mon. – Fri. 8:30am – 7:00 pm (Eastern Time)

Call 800-455-8545
E-mail nybizcs@greenmountain.com 

In New Jersey:

Mon. - Fri. 8:30am - 7:00 pm (Eastern Time)

Call 800-455-8545

Tel: 1-866-468-6633

Portland General Electric

Tel: 1-800-542-8818
Web: http://www.portlandgeneral.com

Energy Choice State Government Contact

Public Utility Commission of Oregon

Address:
550 Capitol St NE #215
PO Box 2148
Salem OR 97308-2148

Tel: 800-522-2404

Web: http://www.puc.state.or.us

Green Mountain Affinity Program

Learn how your organization can support clean energy, increase your revenues and provide a value- added service to your customers, members, friends and family all at the same time.

Learn More

Channel Partners

If you are interested in partnering with Green Mountain and helping to bring cost-competitive, cleaner energy products to business customers nationwide, visit our channel partners page.

Learn More